How long does it take to receive my scene?

We deliver your personalised cartoon scene within 72 hours of receiving your order. That means you can order on Monday and share the magic by Thursday. We know you're excited to see your story come to life, so we've made speed a priority without compromising on quality.

What's the difference between Mini and Classic scenes?

Mini Scene (£20): A shorter, snappier scene perfect for quick laughs or simple inside jokes. Great for sharing on social media or as a surprise moment.

Classic Scene (£30): Our full-length scene with more detail, character development, and storytelling. Ideal for occasions that deserve the full treatment—anniversaries, leaving gifts, memorials, or complex inside jokes that need breathing room.

Can I customize the style or tone?

Absolutely. When you order, you'll have the chance to share your preferences—whether you want the scene funny and chaotic, sentimental and sweet, or somewhere in between. You can also tell us about specific style preferences, character details, or any other creative direction. The more you tell us, the more personalised your scene becomes.

What if I'm not happy with the result?

Your satisfaction matters to us. If the scene doesn't capture what you had in mind, reach out to info@send-a-scene.co.uk and we'll work with you on revisions. We want you to love what you're sharing with your friends and family.

Can I share the video with others?

Yes—that's the whole point! Your personalised scene is yours to keep and share however you like. Send it via email, text it to friends, post it on social media, or watch it together at a gathering. It's a keepsake you'll want to revisit again and again.

What kind of photos do you need?

Clear, recognizable photos work best. We need to see faces and personalities so we can capture the essence of the people (or pets!) in your story. Multiple angles or different photos of the same person are helpful—they give our team more to work with.

Don't worry about professional quality; your phone photos are perfect. Just make sure there's good lighting and the subject is clearly visible.

Is there a rush option?

Our standard 72-hour turnaround is designed to be fast without sacrificing quality. If you need something faster for a specific occasion, reach out to us—we may be able to help depending on availability.

Can I order a scene for a group or event?

Definitely. Whether it's a group leaving gift, a team celebration, or a family milestone, we can create scenes featuring multiple people and custom storylines. For bulk orders or special group requests, get in touch with us to discuss pricing and timing.

Do you offer refunds?

We're confident you'll love your personalised scene. If for any reason you're not satisfied, contact us within 7 days of delivery and we'll work with you on a solution—whether that's revisions or a refund. We want you to be happy with your purchase.

How will I receive my finished video?

Your personalised cartoon scene will be delivered straight to your inbox via email within 72 hours of ordering. The video is ready to download, watch, and share immediately. We'll include a link you can use to access it anytime.